Terms & Conditions

By purchasing a product from the Cedar + Mint Collective Wedding Collection, you acknowledge and agree to the Terms & Conditions outlined below.

Design Changes

Cedar + Mint Collective’s Wedding Collections have been carefully thought out and designed to offer a large variety of customization options within reason. We do not allow for any major adjustments to the design layouts that are outside of our customization guide. If you are looking for any design changes outside of the customization guide, our bespoke invitations may be more suitable.

Variations

Due to the handcrafted nature of hot foil-stamping, hand-assembled wax seals and hand-dyed silk ribbons, slight variations may occur. Any variations and irregularities should not be considered as flaws but instead charming characteristics from its handcrafted processes.

We strive to represent the colours shown on our website as accurately as possible, but we cannot guarantee that the final product will look exactly like the colour on your screen.

Product Availability

We cannot guarantee that paper & envelope colours or embellishments that are displayed on our website will be available from our suppliers. If your first choices are unavailable, we will notify you as soon as possible with alternative options.

Misprints

When ordering from Cedar + Mint Collective, you are provided with one final proof prior to your project moving into print production. We recommend that both you and your partner carefully review your proof for any spelling errors or incorrect information prior to signing off on your final proof. After your project moves into print production, we cannot make any additional changes. Cedar + Mint Collective is not responsible for any spelling errors or incorrect information that are printed. If any such errors are found on your final pieces, you will be responsible for paying for a reprint as well as any additional rush fees.

Pricing Details

Pricing on our website represents full retail price in CAD and does not include applicable taxes or shipping costs. All prices are subject to change without notice. In the event that items on our website are priced incorrectly, Cedar + Mint Collective retains the rights to cancel and refund any orders placed for the products listed at the incorrect prices.

Rush Orders

If you are looking for something a little quicker than normal, feel free to reach out to us to see if we think it’s possible to fit into our schedule. If your deadlines are possible, an additional rush-order fee will be added to your invoice.

Shipping Details

Shipping charges for all stationery outside of our greeting card shop will be calculated once the project is fully complete and ready to be shipped. The client is responsible for all shipping charges and will be invoiced separately for this once your order has been packaged and weighed. Any delay in payment for the final shipping invoice will affect the arrival date of your order. Orders outside of Canada may be charged an import tax or tariff upon entry into your shipping country. Any customs and import taxes that may apply will be the customer's responsibility.

All orders will be shipped fully insured through either UPS, DHL or FedEx with a shipment tracking number and standard delivery times of 3 to 15 business days depending on your shipping choice and location. Once your items have been shipped, Cedar + Mint Collective has no control over your shipment and any delays that may occur. We do not have any further information and have access to the same shared tracking information that was provided. Cedar + Mint Collective is not responsible for any delays, damages or loss that may occur during shipping. We highly recommend ordering your paper goods as early as possible to allow for transport and customs in your country.

Orders from our greeting card shop are shipped via Canada Post.

Returns, Exchanges & Cancellation

Due to the custom nature of our services and products, we are unable to offer refunds, exchanges or cancellations. Cedar + Mint Collective offers up to 3 revisions throughout the design process to ensure we create a product that our clients love and feel confident about. Upon receiving your order, we kindly ask that you inspect them and, if you find an error, contact us within 7 days of receipt. If a printing error was made, we will happily reprint the paper goods. If there is an error with spelling or wording that was approved by the client, the cost of reprinting must be covered by the client.

Privacy

The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. Cedar + Mint Collective will never share or sell your information to any third party.

Copyrights

Cedar + Mint Collective retains the rights to all designs, products, product images and artworks that are presented on our website, unless otherwise indicated. Our wedding collection designs are not available in digital form of any kind. All artwork, images and designs used during our ordering and proofing processes are the sole property and copyright of Cedar + Mint Collective. The files exchanged are for review only and any unauthorized use of them is considered a violation of Cedar + Mint Collective’s intellectual property rights. Cedar + Mint Collective’s designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose.

Cedar + Mint Collective retains the right to post your invitations or wedding goods on our website and social media.